Frequently Asked Questions
Do you have questions about propane, propane tanks, generators, or the services offered by L.A. Bexten, Inc.? Our experts have compiled a list of commonly asked questions to help you find answers quickly and feel confident in your fueling decisions. If you have questions we haven’t answered, give our team a call, and we’d be happy to answer them.
L.A. Bexten FAQs
How do I order propane?
You can order propane through L.A. Bexten by logging into our customer portal under My Account. If you are a new customer, please call us at (743) 856-2655, and one of our team members will assist you in setting up an account.
What type of discounts do you offer?
We offer a new customer discount on your first fill and have a refer a friend program where you’ll receive account credits after your friend’s first delivery. Reach out to our office for more information.
What do you have available for propane pricing programs?
We have an Annual Budget Plan and two Winter Price-Cap Programs available to make managing your propane expenses more predictable.
What type of generators do you install?
Through Bexten Generators, LLC, we are an authorized Generac® dealer where we sell and install home standby generators.
Do you offer propane cylinder refilling?
At our office, we can fill small propane cylinders, such as 20-lb grill tanks, and up to 100-lb cylinders. We also sell 20-lb tanks and can recertify small cylinders.
What are your office hours?
Our office is open Monday-Friday, 8:00 AM-5:00 PM, where we are also available for small cylinder and RV filling.
Though our office is closed on the weekends, we are open for small cylinder refilling on Saturdays, 9:00 AM-1:00 PM.
Propane FAQs
What is propane?
Propane is a fuel that is a byproduct of natural gas processing and oil refining. It’s a gas that’s compressed into liquid form for easy storage and is converted back into gas when burned.
When should I place a propane order?
We suggest ordering propane when your tank gauge reads 30% to avoid the risk of an emergency runout, or eliminating this concern by enrolling in automatic delivery services.
How long does a full propane tank last?
How long a propane lasts depends on several factors, including:
- The size of the tank
- How often you use propane
- What you use it for
The best way to understand your propane habits is by having a tank monitor installed, which tracks your levels in real time and provides data to your propane provider.
What is your AutoFill program?
Our AutoFill program is our automatic propane delivery program. We install tank monitors on every AutoFill customer’s tank at no additional charge. These monitors allow us to track your fuel levels and schedule deliveries automatically based on your actual usage and weather conditions.
AutoFill helps ensure consistent supply, fewer emergency deliveries, and more peace of mind throughout the year.
What should I do if my heat isn’t working?
Check your thermostat, breakers, and propane tank gauge first. If you’re out of fuel, call us at (743) 856-2655 to schedule a delivery. For furnace or boiler issues, contact a trusted HVAC technician.
What should I do if I think there’s a gas leak on my property?
If you suspect a gas leak, immediately leave the area and call L.A. Bexten at (743) 856-2655, your local fire department, or 911. See our Propane Safety page for complete instructions.
Generator FAQs
What’s the difference between a portable generator and a home standby generator?
Portable generators are smaller, manually set up, and typically only power a few appliances using extension cords. Home standby generators are connected to your fuel supply and turn on automatically during an outage or power selected circuits or your whole home.
What size generator do I need for my home?
The right generator size depends on what you want to power during an outage. We can schedule a free estimate with you to determine the proper system based on your electrical load, essential equipment, and comfort needs.